Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your unused item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@sielohairco.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. Please note that shipping your goods may take longer than expected if your country of residence is not the United States.
Refunds:
We will notify you once we’ve received and inspected your return to let you know whether the refund was approved. If approved, you’ll be automatically refunded using your original payment method within ten business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sielohairco.com.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.